Remote Working Fatigue Jun 21

Combating Remote Fatigue

We’ve heard a lot about Zoom Fatigue over the past year, as is highlighted in a recent Wall Street Journal article that talks about ‘Digital Exhaustion’. Being exhausted by engaging in digital technology doesn’t quite encapsulate the level of fatigue that comes from working remotely. I suspect that ‘Remote Fatigue’ is going to become a much bigger focus in workplace conversations going forward. 

Using technology to work remotely from the office has a number of positive and negative psychological implications. 

On a positive note, it can be easier to manage home and work commitments (especially for working parents) and allows more time for physical and personal improvements. There can also be fewer physical interruptions from colleagues, which can lead to more focus time. For introverts, engaging less with others can be less emotionally exhausting. 

On a less positive note, working remotely means we spend more time ‘signalling’ to colleagues and managers that we are online and productive; we can use our traditional commuting time for catching up on work (rather than using that time as a physical and mental transition between work and home); it is easy to slip into working longer hours, becoming more and more tethered to our work technology; it’s difficult to maintain a team culture, resulting in feelings of isolation and loneliness; lower levels of managerial and co-worker communication can lead to lower levels of motivation and anxiety; longer hours spent stationary at a desk is not good for our physical and mental wellbeing.

These factors can all contribute to ‘Remote Fatigue’ and need to be acknowledged and addressed by managers and business.

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Deep Work Article Header

Deep Work – Cal Newport

Cal Newport’s main hypothesis in this book is that ‘the ability to perform deep work is becoming increasingly rare at exactly the same time it is becoming increasingly valuable in our economy. As a consequence, the few who cultivate this skill, and then make it the core of their working life, will thrive.’

In this book, Cal dives into the research around how our use of digital media is reducing our ability to concentrate and focus on important work. He provides the evidence around how digital technology is changing how we think, but also ways to shift ourselves back to a place where we rekindle our ability to think and work ‘deeply’. 

About the Cal Newport:

Cal Newport is an associate professor of computer science at Georgetown University, USA. He has published a number of non-fiction books and conducts a lot of research on the interaction of humans and technology. 

You can find out more about him on his website.

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Virtual Reality Headset

Apple’s launching their own version of AR Headset

Apple are set to launch a new Augmented Reality headset. Is this the future of personal technology that will replace the iPhone & Smartwatch? I suspect it is.

The current wearing of facemasks and face shields is already conditioning us to be more comfortable wearing a ‘barrier’ between us and the ‘real world’. This could be where Google glasses failed – a future technology introduced too early in our socio-cultural behavioural evolution.

The World Economic Forum (as part of their Behavioural Sciences sub-agenda), have included ‘Virtual Reality and Augmented Reality’ within the ‘Technology, Digitisation and Behaviour’ category – so it is obviously something that they consider important to how we will integrate technology into our behaviour in the future.

It will be interesting to see if Apple can develop (as they always do) a much smarter, more consumer-friendly and less cumbersome device than Microsoft have with their Hololens. If they do, we could see a major shift in the acceptance of AR & VR into our everyday lives.

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Because Internet Article Header

Because Internet – Gretchen McCullough

Because Internet is an exploration of how the language used on the Internet, and in particular on social media and text messaging, has changed how we communicate with others. 

The book explores how language and communication have evolved, even exploring how it changed with the advent of the landline. It also analyses the differences in languages between the generations and those who are familiar with the use of ‘digital language’ and those who are less so. 

About Gretchen McCullough:

Gretchen is ‘an internet linguist. She analyses the language of the internet, for the people of the internet’. You can find her website here. 

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The right to be forgotten from social media

The right to be forgotten

Updated: November 2023

Although many think that our actions and reactions online are anonymous, using a device that locates us via our IP address means that we aren’t anonymous at all.

The rising awareness of Western cancel culture (that includes the silencing of both historical and contemporary citizens) has made many (but not everyone) more aware of their online actions and reactions.  

Additionally, those generations who have grown up in the digital era may have posted (or their parents/guardians may have posted) things that no longer represent them. 

In previous eras, the things we did, said and fervently believed disappeared in the mists of time and memory. Not so much anymore. Douglas Murray’s ‘The Madness of Crowds’ and Jon Ronson’s ‘So You’ve Been Publically Shamed‘ showcase examples of how easily it is for both celebrities and everyday citizens to be trolled, shamed and embarrassed for current and historical posts that never go away.

AI algorithms have added another level of complexity to the perceived privacy of our online actions. Social media company business models are set up to maximise screentime-based advertising revenue. As the saying goes, “If you do not pay for the product, you are the product”. So, we are drawn into habits of spending longer periods online than we otherwise think we ought to, and get drawn into conversations we probably shouldn’t. 

So, the right to be forgotten has become a rather important topic to explore – and involves the clash between The Right to Privacy, The Right to Freedom of Expression, Freedom of the Press and Censorship of Big Tech. 

Not everyone in the press is delighted about the EU’s 2014 ruling on a Spanish case that allows an individual the ability to request that Google remove links to information about them e.g. as pointed out by James Ball of The Guardian some articles no longer appear in the UK version of Google’s search engine.

The EU case has set a precedent (as explained by Charles Arthur, also of The Guardian), that applies specifically to Google in Europe but not to European news websites. This is because journalists and the media are protected under the European data protection law as part of media outlets. Google has opted to be classified as a Data Controller, so falls under the EU GDPR laws that protect the integrity of information about people. 

So, do individuals have a ‘right to be forgotten’? Yes and no. Applications can be made to Google to request that links to articles or information about them be removed from their EU search engines. This can mean that those who may have received a criminal record in their youth but have subsequently cleaned up their act and searched for a job may have a better chance if Google Europe ‘forgets’ them. It can also mean that celebrities are able to remove reputation-damaging information from any search about them. However alternative search engines, such as Duckduckgo, or alternative country versions of Google will still include links to the information in their search results.

Mary Aiken (a Forensic CyberPsychologist) in her book The Cyber Effect’ talks about leaving digital traces wherever we go on the internet. Probably the best way to avoid any negative publicity is to become more conscious of what you post online. It is also a really great reason to spend more time with people in person and a little less time online. 

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Work-Life Balance

Tips to keep work and home separated when remote working

Research shows that we don’t automatically develop good strategies to separate our work and home-based digital technology use. We tend to just take on new technology without considering what the impact of using it will be. Only a third of us will put a strategy in place to separate our work and home life – often when we realise we can’t keep going at the pace we were. 

It is especially important for those who work from home, to develop strategies to physically, mentally and emotionally detach from work – to help reduce anxiety, stress and overall mental wellness.

These strategies can include: 

  • Carving out a specific work space, including work stationery and equipment that is dedicated to work alone.
  • Closing all work-related notepads and laptops at the end of the workday and workweek, ensuring they remain closed until ‘officially’ starting work the following day again.
  • Creating a ‘transition zone’ where you spend a few minutes reconfiguring headspace and expectations between work and home life. You can use this time to write down a work-based To-Do list for the next day or develop a particular ritual that helps signal to your brain that work is done and now it’s time to focus on and enjoy home life.
  • If possible, have a separate work phone that gets left on silent or switched off within the dedicated workspace after official working hours are over for the day, or week.
  • If a separate work phone isn’t possible, have a conversation with supervisors or work colleagues about expected response times to emails and work requests – especially when these are sent outside of official work times. This may require switching off email notification settings to reduce the temptation to check emails after hours.
  • Make every effort to remain ‘fully present’ in home life outside of working hours. Jotting down any random work thoughts or things you need to add to your To-Do list, so you can park them until working hours.

Everyone has their own strategies for separating their work and home life, but making every effort to keep them separated gives the mind, body and emotions time to rebuild lost energy, catch up on lost sleep and build better relationships with family and friends. 

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Just over 10% of workers want to return to ‘the old normal’

According to The Guardian, many of those working at home during lockdown want to change how they work going forward. Many only want to go into the office 3 days a week, believing both their productivity and work-home balance will improve.

This has implications for the way businesses recruit new employees, in addition to what employees are looking for both in their current roles and future roles.

This lockdown period has been tough on working parents, who have to juggle work and chores with childcare and home-schooling. Once their children are back at school, they should experience even greater benefits in remote working.

New employee soft skills and leadership skills will need to be developed to manage the new emerging combination of virtual and office-based teams.

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The Cyber Effect Article Header

The Cyber Effect – Mary Aiken

Published in 2017, The Cyber Effect is one of the first CyberPsychology books to be written specifically for the general public. 

A book that everyone should read, especially parents. It will open your eyes to the potential opportunities and dangers that exist online.

About Mary Aiken:

Professor Mary Aiken is a Professor in Forensic Cyberpsychology at UEL. Go directly to her website or follow her on Twitter.

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Working from home

How work is shifting

Current necessity may have sped up the inevitable trend towards remote and flexible working practices. Our perceptions and narratives may need to change as we (re)discover the benefits of working-from-home and companies may need to change their working practices and benefits to attract key skills and future talent.

There is no doubt that the working world is shifting for knowledge workers. The intensity of that shift is still to be determined, but what this first day of UK lock-down is showing us, is that it is possible for employees to operate remotely and (to a greater or lesser degree) successfully. There have been a number of compromises and disruptions involved in this rather rapid scramble to get as many people set up to work from home as quickly and effectively as possible, but most people have managed to find a (semi-)workable solution. 

What the next few weeks (or potentially months) may reveal, is how many companies may view flexible and remote working going forward, and how employees may change their perspective of, and requirements around, their work-life balance. Although there are some negative aspects of remote or flexible working, there are also many benefits: 

  • For staff: working from home, and less time community, allows for more personal and family time, more time to improve sleep, fitness and nutrition, more time to engage in the local community, hobbies or spending time with the kids and greater opportunities to live anywhere in the world and still do their job.
  • For companies: recruiting those outside of a natural geographic remit could provide a wider pool of more or higher-skilled workers to manage projects. Fewer people working at HQ means lower fixed costs and potentially lower rents if HQ doesn’t have to be based in larger conurbations. 
  • For the environment: less commuting reduces carbon footprint and lowers peak-hour travel congestion.

For remote or flexible working to be effective, we are going to need to challenge workplace culture and workplace narratives around productivity from that of job success = time spent on work, to job success = output delivery. There will also need to be some training around: 

  • strategies to effectively manage working time vs non-working time
  • managing mental wellness when working alone 
  • balancing work and personal technology use and demands
  • cyber-security and how to mitigate attacks on personal and company resources 

It is impossible to predict the future, especially around so much uncertainty, but this systemic upheaval in our working lives may have a number of profound effects on the way we work going forward than we can really imagine at this point.  

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